Messages to our members about Coronavirus (COVID-19): Updated June 17, 2020

06/17/20

For those who have auto insurance with Member Benefits and are waiting on their premium relief check

WEA Member Benefits remains committed to your financial well-being during this challenging time and is offering a one-time insurance premium reimbursement to our auto insurance members. If you did not elect to receive your reimbursement electronically, you can expect to see a paper check in your mailbox by the end of June.

If you have any questions, or if you don’t receive your check by June 30, 2020, please call us at 1-800-279-4030.

06/03/20

Auto premium relief email from Chase Payments Premium relief for auto insurance customers

**AS A REMINDER: Member Benefits WILL NOT call or contact you asking you for your banking information. Please follow the instructions from the email you received this week.

On June 3, Chase Payments [donotreplyChasePayments@jpmorgan.com] sent an email to WEA Member Benefits’ auto insurance customers on our behalf. It looks like this:

Below are TIPS and FREQUENTLY ASKED QUESTIONS on accepting the electronic payment from Chase Payments.

•My account is blocked and/or I cannot receive my payment from Chase.
If you answered the challenge question incorrectly multiple times, your payment is now blocked. You will need to contact us with your FIRST NAME, LAST NAME, and PAYMENT ID so we can unblock your account. Email WEA Member Benefits.

•Prefer not to receive the electronic payment?
Any electronic payments not accepted within 7 days will be sent a paper check in late June. We will automatically send you a paper check if you do not accept the electronic payment. There’s nothing further you need to do.

•For instructions on how to accept your payment view this “Quick start guide” from Chase Payments.

•To accept payment, you’ll need to answer the challenge question, which is your seven-digit numeric auto policy number.
Your policy number begins with “AU” and is followed by the seven digits highlighted between the two dashes. For example: AU0012345001.

•Questions related to amount of your refund or policy number? Please call or email WEA Member Benefits.

•Questions related to JP Morgan Chase Payments set up and acceptance of payment, or are unable to login? Please call Chase at 855-267-0428.

•Missed the 7 day payment window or prefer not to receive the electronic payment?
Any electronic payments not accepted within 7 days will be sent a paper check in late June. We will automatically send you a paper check if you do not accept the electronic payment. There’s nothing further you need to do.


06/01/20

Auto premium relief payment Instructions were e-mailed to auto insureds on Monday,  June 1, with information on how to accept the electronic payment from Chase Payments.

On Wednesday, June 3, you will be receiving an email on our behalf from Chase Payments donotreplyChasePayments@jpmorgan.com, with instructions on how to accept your one-time auto premium relief payment.

You must accept your payment within seven days. If you do not accept the electronic payment within seven days, we will issue a paper check and mail it to you at the address we have on file.

>> For instructions on how to accept your payment view this “Quick start guide” from Chase Payments.


04/24/20

Premium relief for auto insurance customers

WEA Member Benefits remains committed to your financial well-being during this time of uncertainty. As a result, we are temporarily revising some of our auto insurance guidelines to help our members who may need assistance during this time.

To that end, Member Benefits is offering a one-time auto insurance premium reimbursement. Auto insurance customers will be reimbursed 15% of premium received during April and May as a result of Governor Evers’ “safer at home” order due to the COVID-19 pandemic. More details will be provided to members via email and mail soon.

If you are an auto insurance customer, please make sure your contact information—including your email address—is up-to-date. Call us at 1-800-279-4030 or log into your account at weabenefits.com/yourinsurance to update your information.


03/26/20

An important message to our members from David Kijek, President/CEO of WEA Member Benefits

On March 24, 2020, Governor Evers announced a “safer at home” order due to the COVID-19 virus. We want you to know that during these uncertain times, WEA Member Benefits remains committed to your financial well-being.

WEA Member Benefits is considered an “essential” business because we provide insurance and financial services to our members. For the safety of our staff, a majority of our employees are working remotely. However, we are continuing our operations as usual without interruption. Please contact us at 1-800-279-4030 if you have questions or need assistance with your retirement savings or personal insurance accounts. Our team is available from 7:30 a.m. to 5 p.m. weekdays and remains dedicated to serving you. We thank you in advance for your patience as you may experience longer hold times due to increased call volume.

We encourage you to utilize our online account services to access important documents and make changes to your accounts.  If you haven’t already done so, please consider setting up your online account access.

For over 45 years, WEA Member Benefits has been dedicated to serving our members. We continue to be here for you during these challenging times, and we look forward to serving you and your family for many years to come. Thank you for placing your trust in us.


03/24/20

Even during these uncertain times, we remain committed to your financial well-being. Our team is still available from 7:30am to 5:00pm weekdays and dedicated to serving you. Call us at 1-800-279-4030 if you have questions or need services regarding your retirement account, investments, or personal insurance.

For important updates, continue to visit weabenefits.com.


03/13/20

We recognize this is a challenging time for all, and we remain deeply committed to the safety of our members, their families, and our staff. Our staff is committed to do whatever we can to help keep all our communities healthy.

For your protection and the protection of our staff and their families, we are limiting access to our office to essential people only. For the time being we are not permitting visitors such as members, business partners, groups, guests, and family in the building. We apologize for any inconvenience, but our staff will be available over the phone, email, and in certain situations, video conferencing. You can still access your online accounts (yourMONEY, yourINSURANCE, etc.).

At this time, we are actively monitoring the situation and assessing risks, and will continue to update you in a timely and transparent manner. As a business, we will continue to follow the guidelines and recommendations of the CDC. If our business operations change and/or the office closes, any update(s) will be posted on weabenefits.com.

We appreciate your continued loyalty and support. Please continue to take care of yourselves, your families, and your school communities.

COVID-19 financial updates

Secondly, we want to hear from you if you need assistance with your retirement savings or personal insurance accounts, or if you simply have questions or concerns—it’s what we’re here for. Contact us at 1-800-279-4030 from 7:30 a.m. to 5 p.m. weekdays, or send an email to memberbenefits@weabenefits.com. We appreciate your patience during this time and for placing your trust in us.

CARES Act

The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed on March 27, 2020. It is the largest stimulus package in American history. The CARES Act includes several provisions intended to loosen restrictions on, and reduce the tax consequences of, distributions and loans from retirement plans. Also included are rules waiving required minimum distributions from 403(b) plans for the 2020 calendar year and the suspension of student loan payments. In addition to these CARES Act provisions, the 2019 tax deadline was extended to July 15, 2020.

Features include:

Individuals who have made a CRD in 2020 have the option to spread their income tax responsibility over a three year period or pay back their distribution in one or a series of payments within three years of the day after the date of distribution.

Not all 403(b) plans allow the CRD. Contact one of our Member Service Representatives to find out if your plan allows them.

However, for most people, withdrawing money from your 403(b) or IRA account shouldn’t be your first choice. As mentioned above, CRDs are subject to income tax. In addition, withdrawing assets now may make it more difficult for your account to recover from recent stock market losses. Lastly, while most retirement accounts are protected from bankruptcy, once you withdraw assets, that protection is lost.

For more information on coronavirus-related benefits and resources, visit benefits.gov.

Tax and IRA contribution deadlines extended

The deadline to file taxes and to make an IRA contribution for 2019 has been extended from April 15, 2020, to July 15, 2020. If you wish to make an IRA contribution in 2020 and apply it to 2019, some stipulations apply. Call us for assistance at 1-800-279-4030.


Information current as of 04/09/20, continue to visit our website for updates. Content is for informational purposes only and is not intended to constitute legal, financial, or tax advice. Certain recommendations or guidelines may not be appropriate for everyone. Consult your personal advisor or attorney for advice specific to your unique circumstances before taking action.

The Trustee Custodian for the WEA Member Benefits IRA accounts is Newport Trust Company. Certain state residency requirements may apply.

The 403(b) retirement program is offered by the WEA TSA Trust. TSA program registered representatives are licensed through WEA Investment Services, Inc., member FINRA.

If you choose to invest in the 403(b) or IRA programs, fees will apply. Consider all expenses before investing. Mutual fund management and redemption fees may apply. Securities offered through WEA Investment Services, Inc, member FINRA.

What to leave and what NOT to leave in your car in cold weather

Cold weather is always a good reminder to make sure you have needed emergency items in your car and that your spare tire is in good condition. Ready.gov recommends you keep the following in your vehicle:

But when the temperatures plunge, have you ever thought about what NOT to have in your car? Certain items can break, explode, or otherwise suffer negative effects. Consider excluding these items from your car during chilly temperatures:

Medication: Some medications can lose their effectiveness if they freeze. Liquid medications, like insulin, can separate when they thaw, leading to incorrect or ineffective dosages.

Mobile phones/tablets: These items are susceptible to shutting down in cold weather, preventing the lithium-ion batteries from discharging electricity. They may work again when thawed, or there may be condensation inside the unit that short-circuits the battery. Apple and Samsung both recommend operating devices between about 32 and 95 degrees Fahrenheit.

Drinks/food: Soda, beer, and wine will all expand when they freeze, risking an explosion and a sticky mess—or worse, an unwelcome distraction as you’re driving. Food in cans or glass jars react in a similar manner when left in a freezing car.

Musical instruments: Guitars and other wood instruments can suffer serious damage, which may be difficult or impossible to repair. Warm up instruments gradually if you forget them in a cold car.

PERCEPTION=9/10 reality

Most of us care about what others think of us—we want to be liked, to be held in high regard, and to be spoken of in a positive manner. Member Benefits is no different. As the 2018 calendar year was about to end, Member Benefits surveyed its members to get an idea of how they felt about us and what their perceptions were of the organization based on their experiences.

This survey was different than the customer satisfaction surveys we send to those who call or stop in to transact business. For one, it was sent randomly to 10,000 members regardless of when we last engaged with them.

products and servicesThe survey covered things like first impressions of Member Benefits, the products and services that stand out, overall level of satisfaction, and how likely recipients would be to recommend Member Benefits to a colleague or family member.

Admittedly, we were a little anxious about what the study might reveal. Are we really doing as well as we think we are? Are we serving members in the best way possible? What are we missing?

What follows are some of the statistically significant results of the survey as well as a Q&A with Dave Kijek, President and CEO of WEA Member Benefits. We believe it’s good practice to let our members know how we’re doing and how we plan to use their feedback to better serve them.

first impressionsFirst impressions

When asked, what’s the first thing that comes to mind when thinking about WEA Member Benefits? Your responses indicated that what sets Member Benefits apart from other providers are the products offered, our customer service, and retirement planning. The customer service comments indicated that service, trust, quality, and value of the organization come to mind first.

“All inclusive. The most comprehensive offerings and benefits in the industry.”

“Quality service at a reasonable price…a unique and opportune benefit for Wisconsin public educators.”

“I am never concerned about calling and asking a question. I have always been given an answer to my question by a kind, gracious, and knowledgeable person.”

reputationBrand perception

A brand simply tells the story of what an organization is all about. The perception of a brand is what others say about you when you’re not in the room.

For a brand to be effective, people need to believe it. Members were asked about Member Benefits’ reputation and their perceptions. They were also asked about the degree to which Member Benefits met or exceeded their expectations, as well as how our company lives up to its brand promise.

Respondents overwhelmingly agree that the reputation of Member Benefits is very good or excellent (85%).

“You have an outstanding reputation backed up by integrity and success through my many years in education. I wish everyone had access to such a responsible organization.”

expectationsbrand promise60% agree that Member Benefits exceeds or somewhat exceeds their expectations.

“My parents were both educators and spoke highly of Member Benefits because of the help they received in planning for retirement.”

Ninety-one percent feel that Member Benefits lives up to their brand promise often or always.

No matter how many times I call to ask a question or gain clarification on something, I ALWAYS feel valued and that I am a priority.”

customer satisfaction

Most members indicate they are very satisfied with Member Benefits (89%).

Member Benefits is committed to providing outstanding customer service. Our team makes members their priority and strives to provide a great experience.

Another method for measuring customer satisfaction is net promoter score (NPS), which uses a scale of 0–10 and assesses the likelihood members would recommend Member Benefits to others. It is worth pointing out that more than half of all respondents scored WEA Member Benefits a 10!

The average NPS in our industry is in the low 30’s, which is considered a very good score. In comparison, we scored 49.

net promoter scoreThe most important part of the NPS questioning is why someone gives the score they do. Overall, members said they selected their rating because of the good service and experiences they have had with Member Benefits (57%).

Responses that explain the rationale of likely detractors included:

“I call WEA now and then…and the phone is always answered promptly and in a friendly, interested manner. This means a lot to me.”

“When I was a new teacher, other teachers recommended it to me.”

financial securityFinancial security

Every Member Financially Secure is Member Benefits’ vision, so it was important to find out how we were doing on that front. We asked several questions around financial security, such as what members’ biggest financial issues were for the next year and how financially secure they feel. Members indicated their significant financial concerns included:

When it comes to financial security, most members feel like they are almost there or extremely secure (68%). Only 8% felt they need some work or are not secure at all.

Looking forward

Member Benefits is constantly looking for ways to do things better. Getting advice from our members is perfect, because that is who we are serving, and there’s no better source for advice and feedback than from those we serve.

We plan to conduct this survey annually to help us measure progress and shape our plans for the future.


Q&A with Dave Kijek, President and CEO of WEA Member Benefits

Q: Why did Member Benefits decide to do a perception survey?
Dave: We wanted to get an idea of where members stand in their relationship with Member Benefits—how do they feel about us? For years, we have been surveying members after they transact business with us, such as after they call to make a change to an insurance policy or retirement account. But if they didn’t call us, we had no idea how they felt other than the fact that they still had an account with us. The perception survey gave us an opportunity to reach out to a broader demographic and to ask members questions that measure their perception of our organization.

Q. In the open ended questions, one common theme was the perception that Member Benefits doesn’t offer advice on investments. Can you address this?
Dave: We actually do provide advice on investments through our financial planning services, but that hasn’t always been the case. Historically, Member Benefits did not give advice on specific investments because of industry regulations and licensure requirements. What we offered (and still do) is financial education to empower members to make sound financial decisions. We were pioneers in this area, promoting financial literacy when no one else was doing it.

Today we have financial planners available to advise members through a whole host of services. We recently added the WEA FA Managed Account Solution, which allows us to help you manage your Member Benefits’ 403(b) and/or IRA account. Members have been asking for this because they trust us—and we’re excited to be able to give them this option.

Q. There were also some comments regarding the recent 403(b) fee cap change. Can you explain the change?
Dave: The fee structure of our retirement accounts stayed the same for nine years, but the costs to operate the program have increased. Member Benefits is very conscious of the fees members pay for their retirement savings accounts, and we have taken many steps to decrease our costs. But it’s not realistic to think that fees will never change. We did an extensive analysis to find the most appropriate and fair way to distribute the increasing business costs, and we concluded that raising the fee cap was the fairest.

I think there is a misunderstanding that the fee cap is a fee. It’s not. The fee (0.35%), which remains the same, pays the program’s operating cost. The cap is the maximum cost a member may pay during a year.

Q. Another issue that surfaced was why insurance premiums are higher with a member organization. Shouldn’t they be less expensive?
Dave: Insurance premiums are unique to each individual situation, so it’s difficult to generalize about price. We may not always be the lowest price for everyone, but a lot of members say we’re the better deal. Our board members are active or retired educators and advocate for the membership. That has a substantial impact on how we set rates and how we treat members when they have a claim.

Q. Does Member Benefits have an identity problem? Some of the comments were about health insurance or union issues.
Dave: The history of organizations with the letters WEA in their name is complicated, and there is some confusion about who does what. WEA Inc., created all the WEA organizations to serve educators. We all come from the same place but we operate separately and do different things. WEA Member Benefits was set up to provide individual insurance and financial products and services. WEA Trust provides the group products like health and life insurance. Member awareness and understanding of Member Benefits has come a long way, but it takes time.

Q. The survey asked Members how financially secure they felt. Why did you ask this question, and how do you feel about the responses?
Dave: Every Member Financially Secure is our vision and ultimate goal of our organization, so it was important for us to know how our members are feeling and to establish a benchmark. Sixty-eight percent of our members feel they are heading in the right direction. It bodes well for what we do for members, but we can do better. Things measured are things improved, and now we have a benchmark that will help us measure our success.

Q. Members overwhelmingly want more face time with Member Benefits staff in schools around the state. Any plans for that?
Dave: Increasing opportunities for personal interaction with members is a priority for us. It would be wonderful to have representatives in every school district, but it’s cost prohibitive. Our financial planners meet with members throughout the state. We also continue to add Member Benefits Consultants, retired educators who work part-time serving specific school districts. They allow us to have greater reach and more personal contact with our members. In addition, we are exploring mobile technology and chat capabilities to offer even more options for members to connect with us.

Q. One thing that came through in the comments was the high level of trust members have in Member Benefits. What does that mean to you?

Dave: I love hearing that! The reason members trust us so much is because we deliver on our promises and were created to serve Wisconsin public school employees and their families. We were not created to serve just anybody. And as we have grown through the years, that has never changed. We are proud of that fact.

Q. Lots of companies struggle to maintain a high level of customer service. What’s your secret?
Dave: We hire exceptional people who believe in our mission—that’s most important. It’s also important to retain good employees. We are fortunate to have been voted one of the Best Places to Work in Madison on numerous occasions. We believe that if we treat our employees exceptionally well, they will serve our members exceptionally well.

Q. What’s the biggest take away from the survey results?
Dave: We would like to believe that people like us and trust us, but getting the reassurance that they do means a lot to me. The fact that members trust us with their financial security is an honor and one that we don’t take lightly.

Let’s be friends!

Follow us on social media and be part of Member Benefits’ inner circle! We’re more engaged than ever online and are eager to share the most up-to-date financial tips, member stories, resources, and more to help you improve your financial wellness

So let’s get social! We hope you’ll be part of the conversation. Won’t you join us?

fb32  Join us on Facebook

twitter-bird-white-on-blue_32  Follow us on Twitter

youtube32  Watch videos on YouTube

Student art winners!

Students whose art was chosen each received a $50 Amazon gift card for allowing us to display their art, as did their art teacher.

Stop by our Madison office lobby for a dose of inspiration from the young people of our great public schools.

StudentGradeSchoolArt Teacher
Wren ElliottKShorewoodAngela Hayes
Zeya Railand1ShorewoodAngela Hayes
Daniela Price3ShorewoodAngela Hayes
Hannah Yoo5ElmbrookJeanne Madson
Gage Mortimer6WestfieldMary Wenzel
Laurel Miller7BerlinRachel Schuh
Catherine Booth8BellevilleAbby Ottenson
Allyson Carstensen10Tomahawk Sarah Hinke
Anna Roby10MondoviNorene Schreiner
Abbey Freimark11BerlinAngela Breunig
Emily Popp11LodiWhitney Robarge
Adeline Pumplun11Oconto FallsJan Wallrich
Leena Meyers12WhitnallJessica Tasev
Madeline Ouimet12River ValleyKasey Maxwell
Amelia Roost12BerlinAngela Breunig

Congratulations to these MTEA members!

Mrs. Kargol, Manitoba School, Pre-K

Project: Mrs. Kargol wants to help her students learn the value of money by creating a classroom store so the children can have a hands-on experience of purchasing items with “pretend” dollars they earn during the school day for being respectful, responsible, and safe. $365

Ms. Arribas, Alba Elementary, PreK-2

Project: Ms. Arribas requested a versatile chart stand and math manipulatives to help her students review math skills together and work in base 10, fractions, measurement, data and geometry in a fun and visual way. $219

Mr. Koney, Trowbridge Street School of Great Lakes Studies PreK-2 (pictured above)

Project: When Mr. Koney brings his students together in a group, he wants to provide them with a place where they can be comfortable and learn. A carpet that has both letters and numbers will allow for active learning in his classroom. $257

Ms. Benner, Samuel Clemens School, PreK-2

Project: Ms. Benner wants to provide her students learn their grade level standards through alternative methods such as games. Creative learning techniques also help students learn to interact and play with others, how to problem solve and self-regulate their behavior. $300

WEA Member Benefits: We believe in education. We believe in our public schools. We believe in our teachers.

Check this off your spring break to-do list

It’s also a great time to get a comparison quote for auto and home insurance.

Here are five reasons to contact us:

  1. Our consultants will evaluate your current policies to make sure you have the right coverage. No high-pressure sales.
  2. Learn how to become a better insurance consumer. Are you wisely protected?
  3. Get a comparison quote and maybe save some money.
  4. If you haven’t received a quote from us in more than one year, it’s worth checking us out again.
  5. This is your program. We were created by Wisconsin public school employees for Wisconsin public school employees.

We have three easy ways to get a quote!

Pay it forward…share the benefits!

Here are some ways you can help them out:

  1. Encourage early saving in our low-cost 403(b) or IRA program.
  2. Point out our personal insurance discounts for young educators and WEAC members.
  3. Tell them about our free consultations and financial seminars available.
  4. Let  the know that their family members may be eligible for our programs, even if they don’t participate.
  5. Share the link to your$ magazine, which is full of great financial tips and resources.